Frequently Asked Questions
Everything you need to know about shopping for your home at Polder Products.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75 within the contiguous United States. Orders are typically processed within 1-2 business days and arrive within 5-7 business days.
What is your return policy for home goods?
We want you to love your home. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.
How do I care for my Polder Products?
Each product comes with specific care instructions. Generally, we recommend hand-washing wooden items and using non-abrasive cleaners for our stainless steel and plastic organizers to ensure longevity.
Do you offer a warranty on your products?
Yes, all Polder Products are covered by a 1-year limited warranty against manufacturing defects. Please contact our support team with your order number and a photo of the defect to start a claim.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify an order within 1 hour of placement by contacting our customer service team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.